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Topic

Customer Service & Communication

97.1% positive

Across 149 reviews of Siesta Roofing in Sarasota, FL, customer service & communication appears in 35 reviews (97.1% positive), from 2023-02-01 through 2026-05-29.


Key findings

  • Customer Service & Communication mentioned in 35 of 149 reviews (23.5%)

  • 97.1% of Customer Service & Communication reviews are 4 or 5 stars

  • Average rating in Customer Service & Communication reviews: 4.9★

Aspects most discussed in these reviews

  • Professionalism & Conduct

    77%27 mentions
  • Communication & Updates

    71%25 mentions
  • Technical Knowledge & Expertise

    46%16 mentions
  • Responsiveness & Speed

    34%12 mentions
  • Pricing & Value

    26%9 mentions
  • Problem Resolution & Effectiveness

    26%9 mentions

Reviews mentioning customer service & communication

April 20, 2026

English Karen

Siesta Roofing exceeded our expectations from start to finish. Nazar was outstanding. He is extremely knowledgeable, took the time to explain the entire process clearly, and followed up consistently to make sure we were comfortable with every stage of the job. That level of communication made a real difference. The crew were professional, polite, and very conscientious. They kept everything tidy and worked to a high standard throughout. Miguel, the project manager, was excellent. Very hands-on, hardworking, and clearly knows his craft. He ensured everything stayed on track and was always available to answer questions. We are thoroughly impressed with the quality of work and the overall experience. I would confidently recommend Siesta Roofing.

Response from owner

Hi Karen, thank you for your wonderful review! We’re glad Nazar provided clear guidance and consistent communication throughout the roof installation, and that Miguel and the crew delivered professional, high-quality work while keeping everything on track. We truly appreciate your recommendation and your trust in Siesta Roofing!

April 21, 2026

March 4, 2026

Kayla Bruce

We recently had our roof replaced and could not be more pleased with the entire experience from start to finish. The salesperson, Nazar, was exceptionally thorough and informative, taking the time to explain every aspect of the process in clear detail. All of our questions were answered promptly, and communication throughout the project was outstanding. We always felt well-informed and confident in the decisions being made. The workmanship was truly excellent. The crew demonstrated skill, precision, and pride in their work. What stood out most was the attention to detail — especially in the finishing elements. Flashing, edges, transitions, and overall presentation were completed with a level of care that exceeded our expectations. Miguel, the foreman, monitored the project daily with an impressive level of detail and oversight. His constant communication and hands-on involvement ensured everything was done to the highest standards. It was clear he was committed to quality and excellence at every stage of the job. Clean-up was also handled meticulously. The property was left spotless each day, and when the project was complete, it looked better than when they arrived. If you are looking for a roofing company that delivers professionalism, superior craftsmanship, strong communication, and exceptional attention to detail, we highly recommend them without hesitation.

Response from owner

Thank you for taking the time to share such a thoughtful review. We’re thrilled to hear that your experience from start to finish met all expectations. We will pass your compliments to our guys. It was a pleasure working on your home, and we’re grateful for your trust and recommendation, Kayla!

March 5, 2026

January 30, 2026

Bill Lloyd

this is a very well run company. They kept us informed what was happening all the time. They cleaned up everyday!! Our new roof looks amazing!

Response from owner

Thank you! We’re so glad you’re happy with the communication, cleanup, and final result. Enjoy the new roof!

April 15, 2025

January 13, 2026

Christina Rogers

Had a great experience everyone was extremely helpful and Nzar and Rome were awesome during every step of the 9 hrs it took was all. The workers were very mannerly and cleaned to were you never even knew they were there. They called and emailed days after to make sure everything was good I highly recommend Siesta Roofing and I’ll not use anyone else. Will def tell everyone to use them and their prices

Response from owner

Thank for your recommendation Christina! We are glad to hear about your positive experience with our team.

January 16, 2026

July 15, 2025

Clay Johnson

I live in Venice, Florida and I was in the process of having my pool cage replaced when the company doing so told me they would not be able to remove my super gutter. I contacted several roofing companies to see if someone could help and was having difficulty finding someone. One of the companies I had contacted recommended Siesta Roofing. They had excellent reviews on Google and by the Better Business Bureau and so I decided to give them a try. I am so happy that I did. The contact person I worked with at Siesta Roofing was David Levchuk. I could not have been more impressed with him and his company. He was always available by phone and whenever I had questions he got back to me very quickly and gave me full responses to all my questions. He was both friendly and professional. The estimate that I received to do the work would cost one amount if they were able to remove the super gutter without having to remove any of the roof tiles and a larger amount if they would have to remove some tiles. They were able to remove the gutter without having to take out any roof tiles which saved me several thousand dollars. Siesta Roofing did a great job at a reasonable price and I would use them again without hesitation for any future roofing needs. I would highly recommend them to anyone who needs any kind of roofing work done in this area.

Response from owner

Thank you so much for the kind words and detailed review! We love to hear that David and the team could help out—and even happier we saved you some money in the process. We truly appreciate your trust and support here in Venice!

July 15, 2025

July 2, 2025

Logan W

The old roofing company did some grating to check the leveling on the pool on my roof, they came out to help me with my problem but they kept claiming the pool was still there, I kept explaining the old company already fixed it and the pool was in my backyard not the roof.

Response from owner

Hi Logan, it looks like you watched the Ross Creations prank video involving our salesman. However, we have no record of you being a customer and this review is completely unrelated as we never provided you any service. Leaving a review for a business you’ve never actually dealt with is unfair. We kindly ask that you remove or update it accordingly. Thank you.

July 1, 2025

June 20, 2025

Miranda Worcester

We had a great experience with Siesta Roofing. As new home owners this was our first experience with getting a new roof and anyone knows just how stressful this process can be. The entire company is FANTASTIC. Reasonable, efficient and professional. They had the job completed in a timely manner and left the property spotless. David was our main point of contact and I have nothing but great things to say. No question was to small or to big for him. He went into great detail and explained everything to us step by step to make this process as stress free as possible. David went above and beyond for us with his communication which made our experience even better. It is very rare to find a company that is willing to walk you through the process if ever needed but this company did just that for us! Siesta Roofing will be our first call if we ever need anything done to our roof again! Thanks a ton Siesta Roofing!

Response from owner

Miranda, thank you for sharing such a thoughtful review! David and the Siesta Roofing team are all about making things easy and clear—especially for first-timers. We’re pumped you had a smooth, stress-free experience and appreciate the shoutout. We’re here anytime you need us!

June 23, 2025

April 22, 2025

Rif Revisky

Nazar and his team were exceptional. Hard workers, happy with the results. Start to finish Nazar was there to keep us updated. Very professional.

Response from owner

Thanks so much, Rif! We’re happy to hear Nazar and the team delivered a great experience. We take pride in keeping our customers informed every step of the way. Enjoy the results!

April 22, 2025

April 18, 2025

Reg Adams

I had my roof done by Siesta Roofing who replaced my tile roof with the new style Worthouse metal roof. I have to say that being out of the country while doing a large roofing project is very nerve racking but Oleg and the Siesta team kept me informed every step of the way with both text and pictures. We are getting none stop comments on our new roof and I want to thank Oleg and team for doing such a good job and ahead of schedule. Thanks again guys, Reg

Response from owner

Thank you for your trust and kind words! We're thrilled you're happy with your new roof (it is beautiful indeed) and our service Reg! Your satisfaction is our top priority. If you need anything else, just let us know!

March 4, 2024

April 14, 2025

Andrea Machado

I couldn’t be happier with the service I received from David and the team at Siesta Roofing. From start to finish, the experience was professional, efficient, and truly stress-free. David took the time to explain everything in detail, gave a clear and honest estimate, and followed through on every promise. The crew was punctual, respectful, and incredibly skilled — the craftsmanship of the roof is outstanding. They completed the job faster than expected and left the property spotless. It’s rare to find a company that combines expertise, integrity, and top-notch customer service, but Siesta Roofing delivers on all fronts. I highly recommend them to anyone looking for quality roofing work with a personal touch. David and his team are the real deal!

Response from owner

Thank you for the review! We’re glad David and the team made the process smooth and delivered quality work. It means a lot to have your trust and recommendation!

April 14, 2025

March 31, 2025

Frank McKenna

Oleg was very helpful

Response from owner

Thank you for your feedback, Frank!

March 31, 2025

March 28, 2025

Donna Iraneta

We had great customer service and quality work! We would highly recommend them!

Response from owner

Thank you, Donna! We're happy to hear you had a great experience with Siesta Roofing. We're here whenever you need us!

March 28, 2025

October 4, 2024

Jose Salinas

David helped me out today, amazing service!

Response from owner

Thank you Jose!

October 8, 2024

September 25, 2024

Dara Urevich

We've been working with Andrew the last few months and the service has been great! He always responds quickly and we haven't had to wait long on repairs. Will continue to use Siesta Roofing in the future.

Response from owner

Hi Dara! We are delighted with your review and the 5 stars! It was a pleasure to work on the repairs. Speed and quality set us apart! Your support means a lot to us! Don't hesitate to give us a call!

September 26, 2024

July 23, 2024

Brvn

Fixed a leak in my roof which was caused by a swimming pool

Response from owner

Thank you for your review!

August 26, 2024

July 15, 2024

Michael Cullen

I needed some leveling done because the gating from some GPS laced tractors from a precious job to prevent pooling had subsided They patched it, siesta are champs. Deff would love if they had a 20 for 2 patch deal but customer service is amazing. Friendly and knowledgeable. Best in the business Still looking for a company to bring dirt in for something unrelated on my west wing but turns out that I need a whole different type of company for the leveling since I grated my yard myself. Big pool energy with no leaks. Go siesta!!

Response from owner

Thank you Michael!

August 26, 2024

July 15, 2024

Arthur Sarukhanyan

Amazing customer service, and amazing quality of work! 👍🏼💪

Response from owner

Thank you Arthur! Thanks for choosing Siesta Roofing!

August 26, 2024

June 27, 2024

Agi Kelemen

Excellent roofing company! They did a professional job. Very quick turnaround from asking a quote and finish the roof. Siesta Roofing always looking for how to make a perfect job. I highly recommend Siesta Roofing for everyone, they pricing and high quality work just excellent! I would like to mention Nazar Kalenik name. He was always in touch, he was always listening my questions, he was always offering excellent answers! Thank you so much Nazar and Siesta Roofing! You guys did an excellent job and we love our new roof!

Response from owner

Thank you for your review Agi! We're thrilled to hear that you had such a positive experience with Nazar and our team. It's great to know that our quick turnaround and attention to detail met your expectations. We appreciate your recommendation and are glad you love your new roof. Thanks for choosing Siesta Roofing!

August 26, 2024

June 19, 2024

Helen Romer

Siesta Roofing is professional and helpful in every way! They merged with the company that originally did our roof and we were having a lanai leak that we called about. Nazar Kalenik came out right away, reviewed the situation, explained what had to be done and came back the next day. Now keep in mind, they should have treated this as a "new" job since they didn't replace our lanai roof.... but they treated it as a repair and showed us their level of professionalism. I would totally recommend them!

Response from owner

Thank you for your feedback and recommendation Helen!

August 26, 2024

May 15, 2024

Richard M. Higgins

I live in a condo community here in Sarasota, and we just had new roofs installed on all of our units. We chose Siesta Roofing and I'm glad that we did. The finished product looks great. Paul, the crew chief, really kept all of us informed on the details of the work and the daily work schedule over the 2 week period. I will certainly recommend Siesta to any of my friends in need of roofing work.

Response from owner

Thank you for your wonderful feedback, Richard! Thanks for choosing Siesta Roofing!

August 26, 2024

April 19, 2024

Bay Oaks Manager

Sharing for Bay Oaks Owner, Tony P. Roman from Siesta Roofing has been so very pleasant and accommodating! He and his team go above and beyond to ensure smooth operations and deliver top-notch customer service! We couldn't be happier with them and so appreciate the extra mile they're willing to take to make their customers happy!

Response from owner

Thank you for your kind words! We’re thrilled to hear that you had a positive experience with our team. Your satisfaction is our top priority, and we’re glad we could exceed your expectations.

August 26, 2024

March 20, 2024

Mark Vizzolini

Siesta Roofing has honor and integrity. Great people I was getting the run around from another Company and Siesta Roofing took care of it and made it right. Great workers no loud music and treated us and the neighborhood with respect. Beautiful roof with quality installation. I will recommend Siesta Roofing to Friends and Family. This all happened Thanks to Roman. My wife and I appreciate you and your company. Thanks

Response from owner

Thank you for your kind words and for choosing Siesta Roofing. We're thrilled to hear about your positive experience with Roman and our team. Your satisfaction and recommendation mean the world to us! We look forward to serving you, your friends, and family in the future.

March 21, 2024

January 8, 2024

Sergey Kolesnikov

It's rare to find a company that values honesty and communication as much as Siesta Roofing does. I wholeheartedly recommend them to anyone in need of roofing services.

Response from owner

Love to hear that! We strive to maintain such a standard with all of our customers. Thank you Sergey!

January 8, 2024

December 20, 2023

Sue Kowa

Very clear and helpful of what would be done, timeline, and price. Followed through with timeline, cleaned up after work day and very pleasant attitudes. Mark was our go to guy and very easy to work with. Very happy with work, and would recommend Siesta for all roofing needs.

Response from owner

We love hearing this Sue! Thank you for trusting us and leaving feedback!

December 20, 2023

November 12, 2023

Bizzozero Creative

They were very good to work with, and prompt response time!

Response from owner

Thank you for leaving us a review and being a valued customer!

November 13, 2023

November 8, 2023

Qui Nguyen

I recently had Siesta Roofing replace my roof, and I couldn't be happier with the results. From start to finish, their service was exceptional. The customer service provided by "Edward" was outstanding. He was responsive, professional, and attentive to all my questions and concerns. The initial consultation and estimate process was straightforward and transparent.

Response from owner

Thank for your review. We are glad you had a great experience working with us. We value our customers and wish you the best!

November 8, 2023

November 3, 2023

Douglas Bueschel

My wife and I were pleased beyond expectations with Siesta Roofing. All aspects of the company were outstanding. The crew that did the work arrived on time each day and worked late. They cleaned up and didn’t make our yard look like a construction sight each day. They made sure new roof would keep the same wind mitigation rating as the original. The customer service provided was excellent with resolving a few issues that came up during the roof replacement. It was such a pleasure to have this outstanding customer service, especially in todays times when many companies do not prioritize customer service. We would highly, highly recommend Siesta Roofing to anyone needed their service. In closing A JOB WELL DONE.

Response from owner

Thank you for trusting us Mr. and Mrs. Bueschel! We are proud to uphold this standard on all our jobs. Wishing all the best to you!

November 6, 2023

September 26, 2023

Melinda Rolando

Very responsive, professional and was able to get my roof repair done quickly

Response from owner

We strive to maintain this standard with all of of customers! Thank you Melinda!

September 26, 2023

July 14, 2023

Olya Tsuber

Siesta Roofing professionals impressed me with their excellent communication skills. Roman responded quickly and explained the process thoroughly. I highly recommend Siesta Roofing for anyone in need of professional roofing services. Their dedication to customer satisfaction and their expertise in the field make them a top choice in the industry.

Response from owner

Thank you for the review Olya! We appreciate your business and your recommendation!

July 14, 2023

May 16, 2023

Dennis Pasyuk

Hey folks, I just had the most awesome experience with Siesta Roofing when they replaced my old, worn-out roof. Let me tell you, these guys are the real deal! From start to finish, they blew me away with their top-notch service and craftsmanship. Right from the get-go, they showed up on time and ready to rock. They knew their stuff inside and out, and they didn't hesitate to explain all the nitty-gritty details in a way that even a roofing newbie like me could understand. They took the time to walk me through everything. When it came time to get down to business, Siesta Roofing didn't mess around. Their crew worked together with lightning speed and crazy precision. I couldn't believe how quickly they transformed my old roof into a thing of beauty. And let's talk about the quality of their work. Oh boy, it's next-level stuff. Siesta Roofing doesn't mess around when it comes to using the best materials. My new roof not only looks fantastic, but it's also a fortress against rain, wind, and anything else Mother Nature throws at it. I sleep like a baby knowing my house is protected by such a solid roof. The customer service was phenomenal as well. These guys are the friendliest bunch you'll ever meet. They were always there to answer my questions, listen to my concerns, and put my mind at ease. They kept me in the loop throughout the entire project, so I never felt left in the dark. So, if you're in the market for a roofing company that kicks major butt, look no further than Siesta Roofing. These guys are it! They'll take care of you like family and give you a roof that will make your neighbors jelly. Seriously, give them a call and thank me later.

Response from owner

Thank you Dennis!

June 6, 2023

April 15, 2023

Jessica Busko

I highly recommend Siesta Roofing for any roofing needs. Jon was our representative and he was professional, knowledgeable, and patient with all of our questions. Our asphalt roof was damaged during a hurricane and Siesta Roofing provided prompt service to get it repaired. The crew was efficient and did an excellent job on the repairs. Jon even followed up with us afterwards to ensure we were satisfied with the work. Overall, we had a great experience with Siesta Roofing and would definitely use them again in the future.

Response from owner

Thank you Jessica! We love to hear it! Jon is a valuable employee here at Siesta Roofing!

April 17, 2023

April 10, 2023

Keith Drake

I now have a new asphalt single roof, thanks to Siesta Roofing. Mark Kozlyuk did the estimate for the roof. Mark made me feel if there were issues along the way Siesta Roofing would take care of them to my satisfaction. So I went with them. They kept me informed of the time table and what to expect. The crews worked hard and steady and I’m very happy with the quality of the finished roof. I would recommend Siesta Roofing for anyone looking for a new roof or just some roof repairs. Keith Drake, Sarasota, FL

Response from owner

Thank you Keith! We appreciate the kind review. Thank you for trusting in us to replace your roof. Customer satisfaction is our trademark on every project.

April 10, 2023

April 1, 2023

Jonathan Katz

Not a shingle missing after the hurricane. No leaks. Highly recommend. Customer service is excellent. Will use them again on future roofs.

Response from owner

Thank you Jonathan for the kind review.

April 1, 2023

March 21, 2023

Eric L

Honest and professional, quick communication. Would recommend

Response from owner

We strive to provide exactly that for each of our customers! Thank you Eric!

March 22, 2023

March 6, 2023

David Swinson

They were the best price and the most responsive company I spoke with after the hurricane damaged my roof. I was a little apprehensive at first due to the lack of reviews online. I am glad I took a chance. The quality of the work was good, they worked around my short term rental schedule, and they were responsive whenever I had a question. Top notch service!

Response from owner

We appreciate you David! Thank you for giving us the chance. As always, customer satisfaction is extremely important to us and a job well done is a trademark of our business.

March 6, 2023